Meet Assessio Agent - your new, always‑on helper inside the Assessio Platform. It answers product questions, guides you through common workflows, and helps you resolve issues faster, right where you work.
Why this matters
The Assessio Platform helps organizations scale talent insights into impact with a cloud‑native, modular experience for hiring and talent decisions. Adding an in‑product AI helper makes it even easier to turn insights into action - without leaving your flow.
What the Assessio Agent Agent can do (today)
- Answer product questions about recruitments, lenses, invitations, assessments, and results interpretation—grounded in our Help Center and product documentation.
- Guide users step‑by‑step through common tasks (e.g., creating a recruitment, configuring lenses, editing candidate communications).
- Triage and route when an issue requires a person - collecting key context and handing the conversation to our support team.
- Provide helpful links back to the exact article or setting it referenced, so you can verify and learn as you go.
- Work 24/7 - get help regardless of region or timezone.
- Multiple Languages - all platform languages are supported at launch.
- In-platform help center - the support widget also provides direct, in-platform access to help-center documentation.
Tip: Ask natural questions like “How do I add Learning Agility to a lens?” or “Where do I edit candidate email templates?”.
Where you’ll find it
- Directly inside Assessio Platform: open the Support widget from any page to start a chat.
- Don’t see the support widget? We're rolling the support agent out over the coming months to ensure a streamlined experience for our customers. Please be patient while we make the necessary changes.
Data, privacy & trust
-
Security by design: Your data stays protected - the support agent does NOT have access to any of your organisations' candidate or employee data.
-
Information you can trust: the support agent is grounded in Assessio’s product documentation and Help Center articles. It only provides relevant, accurate and up-to-date information to users. When it cites an answer, it can link you back to the source information so you can get more details.
-
Smart escalation: If your question is complex or account‑specific, the agent can help create a detailed support request and hands the conversation to a human.
- Responsible AI: Developed inline with our ISO-42001 certified policies and procedures.
Consent
- OPT-IN: Before users can interact with the Customer Support Agent, they will be required to give consent to the use of additional cookies. This setting can also be changed in the Cookie Management section of the platform.
- OPT-0UT: If you do as an Owner do NOT want the Customer Support Agent enabled for your Organisation, please contact your account manager or our support team and we’ll be happy to turn it off: support@assessio.se
Give feedback
We’re actively tuning the experience. After a chat, rate the response or leave a comment - your feedback directly shapes improvements to content coverage and suggested actions.