How to rank candidates with MAP Essence

Ranking candidates with MAP Essence

MAP Essence is designed to support effective and relevant candidate ranking in recruitment. In the platform, you can choose between different screening lenses depending on what is most important in the role.

A screening lens is a scoring view that highlights patterns in personality results linked to a specific type of job behavior.

MAP Essence currently includes two screening lenses:

• Integrity
• Service

When to use each screening lens

Use the lens that best fits the role.

Integrity lens

The Integrity lens indicates how likely a candidate is to work in a reliable, trustworthy, and rule-following way.

In practice, this may include:

• Following procedures and instructions
• Working carefully and consistently
• Completing routine tasks reliably
• Acting responsibly, even under pressure

Candidates with a stronger match are more likely to work in a dependable and careful way. They are also less likely to ignore rules, cut corners, or create unnecessary risk.

This lens is especially useful for roles where consistency, trustworthiness, and low error tolerance are important.

Examples include:

• Warehouse roles
• Inventory roles
• Production roles
• Security roles
• Construction roles
• Maintenance roles
• Machine operator roles
• Housekeeping roles
• Kitchen roles

Service lens

The Service lens indicates how likely a candidate is to work in a helpful, customer-focused, and professional way.

In practice, this may include:

• Being polite and attentive
• Listening well
• Handling complaints calmly
• Maintaining a positive attitude in customer interactions

Candidates with a stronger match are more likely to be warm, patient, and professional in contact with customers. They are also more likely to stay calm under pressure and remain constructive in challenging situations.

This lens is especially useful for roles where customer satisfaction, professionalism, and positive interactions are important.

Examples include:

• Customer service roles
• Front desk roles
• Support roles
• Call center roles
• Counter service roles
• Hospitality roles
• Guest services roles
• Brand ambassador roles

A note on choosing lenses

Some level of integrity matters in all jobs. However, the Integrity lens is most useful when the role depends heavily on reliability, compliance, safety, or careful task execution.

The Service lens is most useful when the role involves frequent customer contact and a need for positive, professional communication.

For some roles, using both lenses will give the most relevant screening view.

Interpretation of lens match scores

The match score for each lens is displayed on a standardized score ranging from 0-100 with an average of 50. To ease interpretation of these scores, the table below shows the match score that corresponds to the bottom 10% and 30%, the midpoint, and the top 30% and 10%, respectively.