FAQ
Find quick answers to common questions about Ascend, features, and best practices. A great place to start if you’re looking for fast solutions.
- How does Auto-deletion of candidate data works?
- What is the norm group for MAP-X?
- What are the contact details to the Assessio support team?
- How can I see how long a candidate was logged in and how many items were completed?
- Is it possible to edit a project that is already created and for example adding a competency profile?
- The candidate would like to reuse his/her test score. However, I can’t find it. What do I do?
- I have many candidates in my project and would like to sort the list so that I can see who did not yet complete their test/tests.
- I sent a test invitation to a candidate but have closed the project from which I sent it. Can the candidate still complete the test?
- Why is there different matchscores in a project?
- What do I do if a candidate gets different results at different times on Matrigma?
- How can two or more users see and work in the same project?
- How do I reset a test session?
- How do I copy a candidate’s previous test score into a new project?
- How do I retrieve a specific candidate's test link?
- How do I turn off / turn on the candidate feedback?
- How do I create a URL test link that I can publish on a website or in a job ad?
- What should I do if I selected the wrong competencies for my project and the candidates already completed MAP and Matrigma?
- I have an older project that I can no longer see in my list of projects. Where can I find it?
- How do I print the interview questions that I selected?
- How do I reset my password?
- One of my candidates has an ADHD diagnosis, will this affect test scores?
- Will dyslexia and/or dyscalculia affect the test scores on MAP and Matrigma?
- How do I resend the test invitation if the candidate can’t find it?
- How do I change the language in Ascend?
- How do I remove profiles and processes on my account?
- How do I download a list of all the candidates in my project?