Processing times for Elevo Support requests

Some key actions in the deployment of Elevo go through our Support in order to minimize what is done manually on your side.

You will find below the deadlines communicated by type of action.

⚠️ Warning : These deadlines are valid from receipt of the necessary elements prepared and finalized by you. These elements are detailed in the associated documentation.

• 👯 Users import
• 🎯 Objectives import
• 📑 Past reviews import
• 👩🏼‍🏫 Past training request import
• 🔗 SSO implementation
• 🤳🏼 API implementation
• 🔁 Setting up ADP
• 📩 Setting up a SFTP sync

👯 Users import

Processing time on receipt of elements: 3 working days

Steps required to complete the import :

• View related documentation : Add, import or update users
• Send the import template available in the documentation to our Support (support@elevo.io), completed with your information + following the format indicated for each column.

🎯 Objectives import

Processing time on receipt of elements: 3 working days

Steps required to complete the import :

• View related documentation : Import objectives to Elevo launch
• Send the import template available in the documentation to our Support (support@elevo.io), completed with your information + following the format indicated for each column.

📑 Past reviews import

Processing time on receipt of elements: 6 working days (3 working days to set up SFTP + 3 working days after submission of elements)

Steps required to complete the import :

1. SFTP creation :

• View related documentation: Importing reviews to Elevo deployment
• indicate a technical contact,
• specify the address or range of IP addresses you will use to connect to our gateway,
  transmit an SSH public key that you will use to connect.

2. File deposit

• Upload on the SFTP the import template available in the documentation to our Support (support@elevo.io), completed with your information + following the format indicated for each column.
• Optional: upload associated PDF files.

👩🏼‍🏫 Past training request import

Processing time on receipt of elements: 3 working days

Steps required to complete the import :

• View related documentation: Uploading your past training history in Elevo during the deployment phase
• Send the import template available in the documentation to our Support (support@elevo.io), completed with your information + following the format indicated for each column.

🔗 SSO implementation

Processing time on receipt of elements: 2 working days

Steps required to set up SSO :

• View related documentation: (Enable SSO (single sign-on) / Enable SSO with Google Workspace / Enable SSO with Microsoft Azure Active Directory / Enable SSO with Microsoft Active Directory On-Premise)
• Configure SSO with transmitted metadata,
• Send the generated XML file to Support (support@elevo.io).

🤳🏼 API implementation

Processing time on receipt of elements: 7 to 14 working days

Steps required to set up the API :

• View related documentation:
  
  • Synchronize users with BambooHR
  • Synchronize users with BoondManager
  • Synchronize users with Eurecia
  • Synchronize users with Lucca
  • Synchronize users with PayFit
  • Synchronize users with PeopleSpheres
• Send the API key (+ subdomain or any other information indicated in the associated documentation) to Support (support@elevo.io).

🔁 Setting up ADP

Processing time on receipt of elements: 7 to 14 working days upon receipt of API credentials (step 6).

View related documentation: Synchronize users with ADP

ADP contact procedure

1. Contact your CS or Elevo Support,
2. From your ADP (Siebel) eService interface → https://serviceportal.adp.com. Create a new Service Request (SR).
3. Subject: ADP Marketplace: Elevo connector for Decidium activation
4. Message: "Hello, We would like to activate the ADP Marketplace product to add the "Elevo connector for Decidium" application. Can you please forward this request to "Marketplace Client Support team". Best
5. Once you have completed these steps, ADP should send you a signed Consent Form to return to them,
6. They will then send us the API token (credentials), which is the key to the connection,
7. Our Support team will then carry out a synchronization test and provide you with a test report.

📩 Setting up a SFTP sync

Processing time on receipt of elements: 5 working days

Steps required to set up SFTP :

1. SFTP creation

• View related documentation: Synchronize users via SFTP
• indicate a technical contact,
• specify the address or range of IP addresses you will use to connect to our gateway,
• transmit an SSH public key that you will use to connect.

2. File deposit

• Upload on the SFTP the import template available in the documentation to our Support (support@elevo.io), completed with your information + following the format indicated for each column.